FAQs

1

What if I already have a physical box?

e-Njiwa gives you an option of registering your physical box on the platform at a fee. Go to www.enjiwa.com and register.

2

What is the cost of the service?

  • Virtual Personal Box - Kshs. 1,810 /-
  • Virtual Corporate Box - Kshs. 6,000 /-
  • Physical Personal Box - Kshs. 2,560 /-, renewable annually at Kshs. 2,000
  • Physical Corporate Box - Kshs. 10,010 /-, renewable annually at Kshs. 9,450
  • Onboarding an existing physical box
    1. Personal box - Kshs. 300 /-
    2. Corporate box - Kshs. 600 /-
3

What do I require to register?

For individual

  • Copy of ID or Passport
  • KRA PIN number
  • Registered Mpesa phone number

For corporate

  • Copy of business registration certificate
  • Copy of Director’s ID or passport
  • KRA PIN for the corporation
  • Registered Mpesa phone number
4

How do I contact you?

Email enjiwa@postakenya.post
Phone number 0202213726, 0704712363
Website www.enjiwa.com
Twitter @e_NjiwaPosta
Facebook e-Njiwa
5

What are the payment options available?

Currently the system supports only Mpesa payments. We are working to provide other payment options soon.

6

Can I use any other mobile number that is not Mpesa registered during registration?

No,the number provide during registration is automatically used to do mpesa payments during registration hence you can only use an Mpesa registered number during registration.

7

What are the charges for deliveries and pickups

This will be charged depending on the distance from the nearest Post office or posta agent and the weight of the parcel.

8

How do I print my E-stamps?

If you don’t have a printer, write the E-stamp code on the envelop and deliver to the nearest post office or the nearest posta agent for printing.